Privacy Policy — Jora Rental Cars
At Jora Rental Cars, we are committed to protecting your personal information and ensuring a safe, transparent, and trustworthy experience when you use our services. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or rent a vehicle from us.
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We collect information to provide a smooth booking experience and high-quality service. This includes:
1.1 Personal Information
Full name
Email address
Phone number
Residential or hotel address
Date of birth
Driver’s licence details (Australian or international)
Passport or ID (where required)
1.2 Payment Information
Credit or debit card details
Billing information
Transaction records
(Processed securely through trusted payment gateways. We do not store full card details.)
1.3 Rental Details
Pickup and drop-off locations
Vehicle preference
Rental dates
Add-on services (chauffeur, insurance upgrades, etc.)
1.4 Automatically Collected Information
When you visit our website, we may collect:
IP address
Device type
Browser type
Pages visited
Cookies and usage analytics
This helps us improve the website experience and provide relevant content.
2. How We Use Your Information
We use the information we collect for purposes including:
Processing and managing your booking
Verifying your identity and driver eligibility
Delivering vehicles to your chosen location
Sending booking confirmations and reminders
Providing 24/7 concierge support
Managing payments and invoices
Improving our website and customer experience
Ensuring vehicle safety, compliance, and insurance
Preventing fraud or misuse of our services
We do not sell or rent your personal information to third parties.
3. Sharing Your Information
We may share your information only with trusted partners when necessary:
3.1 Service Providers
Payment gateways
Identity verification services
Insurance partners
Vehicle maintenance and recovery services
3.2 Legal or Safety Reasons
We may disclose information if:
Required by law
Needed to respond to legal requests
Necessary to protect our business, customers, or property
We always aim to share the minimum information necessary.
4. Cookies & Tracking
Our website uses cookies to:
Improve loading speed
Remember user preferences
Analyse website traffic patterns
Improve marketing performance
You may disable cookies in your browser settings, but certain sections of the site may not work properly.
5. Data Protection & Security
We take your privacy seriously. Your data is protected using:
Encrypted payment processing
Secure servers and firewalls
Controlled access
Regular data security reviews
However, no method of online transmission is 100% risk-free. We continuously work to keep your data safe.
6. Data Retention
We retain your personal information only as long as needed for:
Legal requirements
Rental history records
Fraud prevention
Customer service and support
Once no longer needed, information is securely deleted.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your information (where legally allowed)
Opt-out of marketing communications
Ask about how your data is used
To exercise any of these rights, contact us at:
📧 privacy@jorarentals.com.au
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy policies or practices of those websites.
9. Children’s Privacy
Our services are not intended for anyone under the age of 18.
We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Jora Rental Cars – Melbourne
📧 Email: info@jorarentalcars.com.au
📞 Phone: +61 0451542103
🌐 Website: jorarentals.com.au
📍 48 Lena Crescent, Truganina, Victoria-3029